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Terms and Conditions

Terms and Conditions

Definition of our terminology as used within this document:

A ‘Project’ or ‘job’ is any work undertaken or service provided by The Isle of Wight Computer Geek for the Client on their request and as described in our quotation and any other email or discussion with / to that Client.

A ‘Client’ is a person, persons, business, company or organisation or authorised representative of said business, company or organisation using any of the services provided by The Isle of Wight Computer Geek.

‘Domain’ is the website address as specified by the Client or registered on the clients behalf by the Isle of Wight Computer Geek.

‘Hosting’ is a yearly cost, to keep a clients website active online.

‘Content’ is both text and images that the Client provides for their website plus software, plugins, script and code running on that website.

‘Completion / Completed’ means when a website goes live, with the clients approval, whether minor adjustments are required or not or when a site is published onine ready for a cient to review the site prior to going live.

General Terms & Conditions

1, The contract between The Isle of Wight Computer Geek and the Client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.

2, The works to be carried out shall be as set out in the The Isle of Wight Computer Geek quote and any other emails resulting from the initial quote.

3, Email or telephone are acceptable as methods of contact with regard to all communication for the website design & development. It is the Client’s responsibility to inform us of any change in email address so we always have up to date email contact details. The Isle of Wight Computer Geek can not be held liable in any way relating to communication issues if we are not supplied a valid email address.

4, Payments terms will be agreed in writing before a project starts. Where installment payments are agreed a timescale for these will be detailed by email. Payment on completion, means all outstanding fees are due when a project goes live whether minor adjustments are required or not.

5, The payment made for and project by the client is a one off fee, unless otherwise described in any email communication from us, and is covered by a full money back guarantee if not completely satisfied with the finished result. The money back guarantee only applies to completed websites. We will make every effort to ensure your complete satisfaction and will make all attempts to resolve any issues prior to making any refund, the full money back guarantee is only available for 14 days after we give notice that the website has gone live or is ready for you to review prior to going live, any claim outside of 14 days will be null and void. Any valid refund will be paid within 30 days of being requested. We accept no liability for any loss as a result of any client not applying for a refund within 14 days of a website going live. If a client pays for a project and subsequently fails to provide information whether reminded to or not to enable the project to be completed and then fails to contact us by email for a period exceeding 3 complete months any claim for a refund will be null and void and no refund will be due.

6, If a project is cancelled by the client during the development process or after a project is booked in and paid for whether in development or not and for whatever reason we reserve the right to withhold / charge up to 50% of the total cost of the website project to cover design, development, set up, sub contractor, lost time and freelance costs where appropriate.

7, Where a project is completed and full payment is not made on time or as per an agreed schedule a request for payment will be made by telephone and / or by email. If payment remains outstanding we reserve the right to block access to / delete website content. We reserve the right to place a notice on a blocked websites homepage stating that the site has been restricted, is unavailable or is being deleted due to late / non payment. Full payment remains due and we reserve the right to charge interest on the outstanding amount at  the rate of 8%.

8, All website content provided by, developed by, edited by or sourced by The Isle of Wight Computer Geek remains the property of The Isle of Wight Computer Geek until fully paid for and you are not authorised to edit, amend, change, delete or block access to any such content until full payment is made. Doing so will constitute a breach of these terms and conditions and may result in legal action. In all cases we reserve the right to cease work and cancel any agreement to complete a project and full payment plus interest will remain due. 

9, Clients are solely responsible for the security and protection of their website especially where external content / plugins / code / script may be integrated into the website, these may include online payment processing sites such as PayPal and social networking sites such as facebook or twitter or any other site that requires a login or password. We may give advice on how best to keep these accounts secure but we are not liable for any loss caused if any such site is effected.

10, Free ongoing support provided by The Isle of Wight Computer Geek is good will based and may be withdrawn at our discretion without notice at any time on an individual or group basis. Free support is provided on the basis that source code, admin areas, ftp areas etc are protected from normal end user client access, this includes full admin access to content managed websites, we restrict access to these areas to minimise potential damage to website content, design and layout and to minimise the risk of having to provide free repairs and maintenance where user error may occur. As the owner of the website you / your approved representative / representatives are entitled to take control of these protected areas at any time however this will invalidate any further free support and any arrangements for free support will be immediately terminated and further support will be charged on a case by case basis.

11, The Isle of Wight Computer Geek shall expect the Client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally and ensuring that the website is GDPR compliant. It is important that the website is not in any way illegal and that GDPR regulations are adhered to. The Isle of Wight Computer Geek accepts no liability as a result of your website breaching any laws or guidelines.

12, Where clients website hosting and domain registrations are arranged with and provided by a third party hosting provider clients are responsible for paying for these services when due directly to the respective company. We accept no liability for any loss incurred in your dealings with any third party whether recommended by us or not.

13, We make every effort to keep clients website hosting accounts secure however clients are solely responsible for the security of their website hosting accounts and we accept no responsibility for any loss caused by any security breach to hosting accounts, hosted databases, ftp accounts and email accounts.

14, We make every effort to keep content managed websites and all other websites in our control secure, this may include running anti hack software and security scanning software which may restrict access to websites under certain security critical conditions however The Isle of Wight Computer Geek does not accept any responsibility or liability for any loss caused by server / website down time or security issues with hosting providers, content management systems, CMS software and script, ecommerce software and script, website plugins and any other bespoke or third party script, content, software or hardware.

15, Where asked to provide search engine optimisation for a Client, The Isle of Wight Computer Geek does not guarantee any specific placement or high ranking on search engines, every effort is made using ethical techniques to deliver the best possible results however no guarantees are given on the results of this service.

16, The Isle of Wight Computer Geek will provide the Client with an expected completion date or lead time for the Project to be live on the internet. The Isle of Wight Computer Geek will endeavour to meet any given deadline, the expected completion date is purely an estimate and may vary depending on workload, client feedback and other external factors beyond our control. We accept no liability for any loss caused by the delay in completion on any project whether caused by us or by the client. 

17, Domain names will be registered by The Isle of Wight Computer Geek on behalf of the client if required, domain names are registered in the clients name and with the clients contact details and each client retains ownership of domain names at all times and is responsible for all renewal fees for domain names. Renewal fees for domain names will be reviewed on a yearly basis and will increase from time to time in line with direct costs from registrars.

18, It is the responsibility of the Client to pay for their domain name renewals when due. If a domain name expires, The Isle of Wight Computer Geek can not be held liable any loss resulting from this.

19, Renewal of website hosting is due on a yearly basis and is the responsibility of each individual client to pay this on time and on request. If a hosting account expires as a result of late / none payment and causes loss, downtime or damage The Isle of Wight Computer Geek can not be held liable for any loss as a result of this. Renewal fees for website hosting will be reviewed on a yearly basis and will increase from time to time in line with direct costs.

20, The Isle of Wight Computer Geek has no control of, or responsibility for, the content of Clients’ websites, in particular content managed websites. In no way does the textual, image or other media based Content of our Client’s web sites constitute The Isle of Wight Computer Geeks approval of the website or the material contained within the website. The Isle of Wight Computer Geek does not verify any of the materials, images or information contained within or provided by our Client’s and is not responsible for the content of these sites, all content is provided by each individual client and is believed to be original content owned by the client. The Isle of Wight Computer Geek will not be held responsible for any breach of copyright where clients have provided website content that does not belong to the client, further by accepting our services all clients agree to indemnify The Isle of Wight Computer Geek against any claim as a result of copyright breach or any other legal claims caused by content provided by the client.

21, The Isle of Wight Computer Geek provides links or references to our Client’s websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but does not guarantee or warrant that such links will point to the intended Client site at all times.

22, The Isle of Wight Computer Geek shall place a small text link on the footer of a Clients website that simply states the website was designed by The Isle of Wight Computer Geek and links to our company website. The clients website may also be displayed on the The Isle of Wight Computer Geek website portfolio.

23, The Isle of Wight Computer Geek makes no claims that the contents of this website may be lawfully viewed or downloaded outside England and Wales. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the United Kingdom, it is done at your own risk and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this website are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this website’s Content shall be exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

24, The Isle of Wight Computer Geek makes every effort to comply with privacy guidelines and cookie laws in the UK and with GDPR requirements. To view our privacy policy please click here.

25, We reserve the right to update / amend these terms and conditions without giving notice and clients are advised to check from time to time for updated versions.

Copyright © {2010 to 2019} The Isle Of Wight Computer Geek

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